POC Collision Repair Centers: A Great Service Experience
To our valued customers,
We remain open for business as transportation is considered an essential service. And we realize that your ability to get to the grocery store or pharmacy must be a priority.
To ensure the safety of our employees and our customers, we have implemented the following.
Customers seeking a repair estimate arriving at one of our stores are invited to call the phone number for that store. If you do not know the phone number, it will be posted on the office door for you.
The customer calls the store and remains in the vehicle. An appraiser will come out and write the damage estimate for you. We will then schedule a time for your repairs to be done.
We are also working closely with Enterprise Rent -A- Car to get our customers into a clean rental car with no/minimal interaction (see below from Enterprise)
*Vehicles and Locations
We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We’ve implemented additional measures to clean and disinfect our locations and vehicles, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations, such as countertops, door handles, kiosks, workstations and bathrooms.
We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles (inside and out) prior to a customer rental. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering column, wheel, accessory panel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are reinforcing frequently the importance of this process with our team members and have shared similar guidance with our franchise partners. Additionally, we have measures in place to immediately isolate and quarantine any vehicle if needed.
Since 2006 POC Collision has made getting back on the road after an accident fast, easy and affordable. We serve central and southern Maine with five convenient locations in Saco, Lewiston, Yarmouth, Auburn, and Windham. We are here for all of your auto body needs. All of our shops are ICar Gold Certified.
- All Makes and Models
- All Insurance Companies
- Free Estimates
- Written Lifetime Warranty
- State-of-the-Art Facilities
- Exceptional Customer Service
- Hassle Free Claims Assistance
- Free Pickup and Delivery
- Discounts on Rental Vehicles
- Industry-leading Environmental Standards
- Repair, Refinishing & Detailing
- Guaranteed Color Matches & Glass Replacement